Access denied to a folder or an application
Check the signed-in account, two-factor authentication and the share before asking for access.
The problem
A shared folder, a document or an application shows "Access denied" or keeps asking you to sign in.
The solution
- Make sure you are signed in with your work account, not a personal one.
- Sign out, close the browser, then sign in again and complete two-factor authentication.
- If the access comes from a share, ask the person who created it to check that it still includes you.
If nothing changes, write to us with the page address, the account used and a screenshot of the message. Say whether your work is blocked.