Centre d'aide

Les réponses aux questions qui reviennent souvent.

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• Open a support request

  Write to soutien@bluefoxconsultant.com or fill in the online form to reach the Blue Fox support team.

• Nextcloud Talk: the call does not work

  A few checks before writing to us: browser, microphone and camera, signing in again.

• My emails are not sent or not received

  Check junk mail, the address and the bounce message, then send us what we need.

• Access denied to a folder or an application

  Check the signed-in account, two-factor authentication and the share before asking for access.

• My mailbox is full

  Free up space by emptying the trash and large attachments, or ask us for a lasting fix.

• Sign in to Symbifox and find an application

  Your instance address, a forgotten password and the application menu, to get back into Symbifox quickly.

• Change your language, time zone or signature

  Your personal preferences in Symbifox: language, time zone, signature and notifications.

• Sign a document received by email

  Open the link, enter the verification code, fill in the fields and sign.

• Send a file too large for email

  Use a secure transfer: a link that expires, protected by a password if needed.

• Enter your hours in Symbifox

  Add a time entry on a project and task, after the fact or at the end of the week.

• Connect your mailbox to Symbifox

  Add your address: the wizard finds the server on its own in most cases.

• Turn on an out-of-office reply

  Let people know you are away on vacation, with one automatic reply per correspondent.

• Open your Nextcloud files from Symbifox

  Connect your Nextcloud account once, then browse a project's folders without leaving Symbifox.

• Add a two-factor code to OTP Tokens

  Store a one-time code in OTP Tokens when a service shows a QR code and a setup key.

• Follow your request and choose which emails you get

  See your requests on the portal, get one summary a day, or stop emails for one request.