My emails are not sent or not received
Check junk mail, the address and the bounce message, then send us what we need.
The problem
An email stays in the outbox, comes back with an error, or the person you wrote to never receives it.
The solution
- Ask the recipient to look in their junk mail.
- Check the address letter by letter, and the domain (.com, .org, .ca).
- If a delivery failure message came back, keep it: it says why the email was refused.
- Do not resend the same email several times in a row.
If several people are affected or it lasts more than an hour, write to us with the delivery failure message, the sender, the recipient and the time it was sent.